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PAYMENT AND SHIPPING INFORMATION
To receive your item(s) as soon as possible, email me at info@thirdreichdepot.com to confirm the item's availability and to receive your total...which will include USPS shipping and insurance (if available). You should receive confirmation and your total within 24 hours, unless I'm out of my office. I accept Visa, Master Card, cashier's checks, money orders, Western Union, Moneybookers, MoneyGram, and personal checks. Buyers who send a personal check will be required to wait 10 days for your check to clear before I ship. If you have postal security concerns, please send your payment via registered mail with a return receipt requested...just in case your payment is "lost in the mail". To email me, you can click on the email icon at the top of each page, or copy and paste my email address into your "TO" box if you're not registered with Outlook Express. Use the "edit" button in your tool bar to copy my email address...the right clicking function has been disabled to prevent photo theft.

EMAIL STARK MILITARIA AT INFO@THIRDREICHDEPOT.COM


Call Me OR place your order by phone: 720-641-0393
Monday through Thursday 10:00 am to 5:00 pm MST (12 am to 7 pm EST)
Please do not call before 10:00 am. I work until the wee hours of the morning and my office is in my home so if you call too early you could wake me up. If you call during business hours and get my answering machine I'm probably on the other line so please leave a detailed message with the item number and I'll call you back. Please do not ask me to call you back if you're calling for any other reason. I can't afford to pay for long distance phone calls so it'll have to be your dime if you're looking for an opinion or just calling to chat. If you have items for sale, please send me an email and I'll reply with my standard "purchase policy" email.

I accept Visa, Master Card, Moneybookers, Western Union, MoneyGram, certified checks, money orders, and personal checks...but you'll have to wait 10 days for your personal check to clear before I ship.

If you want to use your credit card please email or call me with the 16 digit card number, the 4 digit expiration date, the 3 digit security code on the back, and the billing address zip code so I can confirm card ownership...this protects us both. I own my email server so there are no internet security risks on this end, but you can call me if you prefer.
Mailing Address All checks or money orders should be made payable to:

Stark Militaria recently has aquired the Third Reich Depot and we are currently in the process of creating our business account and shipping address. Please contact Stark Militaria if you have any questions about payments or shipping and we will make sure to get you bank info and an address where you can mail us. 720-641-0393 Monday through Thursday from
9:00 am to 4:00 pm MST or leave a message.
Layaways

Layaways are available for 30 to 90 days with a 25% deposit. Special arrangements can be made for higher priced items. Consignment items with a "C" in the catalogue number may not available for layaway... unless the consignor agrees. Items placed in layaway for more than the agreed time period may not be eligible for the 10 day inspection/return policy if I feel the buyer has abused the layaway agreement schedule and as a result inhibited other buyers from purchasing the item in a timely fashion. Items not paid for in full in the agreed time period will be restocked and payments WILL NOT be refunded. Please contact me to make new arrangements if a problem arises. I'm very easy to work with and understand that financial issues arise, and I've yet to have a buyer fail to complete his purchase. I strive to offer high quality items at a fair price and to stand behind my merchandise. If you have concerns about an item please do not ask me to put it on hold for you so other buyers are unable to make a legitimate purchase. I guarantee all of my items are authentic and as pictured and described on my web site. Once the item is received you will have a 10 day inspection period. If you are not happy with the item for ANY reason, you may return the item for a full refund of the purchase price minus a $10.00 restocking fee.

PLEASE DO NOT EMAIL ATTACHMENTS OR PICTURES

Emailing attachments is the best way to send and receive viruses, intentional or not. I can not, and will not open attachments unless I know who sent them. If you want me to look at an item for you, please email or call me first so I'm aware that your pictures are coming.

Consignments and Sales

Third Reich Depot consigns high quality, authentic Third Reich period pieces and collections. All consigned items must be sent for inspection and approval. I take all responsibility for the item while it's in my possession. I require the item to be on hand so I can inspect it, photograph it, and have the ability to answer questions potential buyers may have. I charge a 15% fee with a minimum of $250.00 for most items so I rarely accept items valued under $750.00... unless the seller is willing to pay my minimum fee. If needed, I'm willing and able to appraise your item(s) based on their current retail value...to assure you get the best possible price. If consigned items receive no offers within the first 60 days, re-adjusting the price will be discussed. Payment will be sent to the consignor 10 days after the buyer receives and accepts the item. Items will not be consigned if I feel there are questions regarding authenticity or originality. If your item is authentic, but refurbished or altered, I may be willing to consign it as long as the consignor is honest and willing to reveal these concerns to potential buyers in the description. Many pieces are still authentic and desirable even if they have been repaired, but the potential buyer has a right to know it's history if available. Please do not ask me to consign small items that are valued less than $500.00, neither of us can make a fair profit. If you have low value items you'd like to sell please contact me... I may want to purchase them myself and promise to make you a fair wholesale offer. I require all items be sent for my inspection before confirming my offer or sending payment.

Returns

I offer a money back guarantee with a 10 day inspection period. Once an item is received, the buyer has 10 days to inspect it, and to CONTACT me if there is a legitimate concern. I'll be happy to give you more time if you want to send the item to a friend or "expert" for a 2nd opinion...all you have to do is ask. All of my items are guaranteed to be the one pictured and described on my web site. Items with a "C" in the catalogue number are on Consignment. Payment is sent to my consignors 10 days after the buyer receives and accepts the item, so I may not be able to obtain a refund if you wait until after the agreed inspection period has expired. If I agree to issue a refund, the item must be returned in the EXACT SAME condition, and with in 7 days of our agreement. I will not issue a refund if the item is altered in any way. Cleaning, disassembly, removal of accouterments, or damage caused by poor packing will void your return privilege. Once the returned item is received and inspected, I will refund the purchase price minus a $10.00 restocking fee, or if you prefer, I'll give you full credit towards another item(s) listed on my web site. ITEMS MUST BE RETURNED IN THE SAME CONDITION AND MANNER IN WHICH THEY WERE SHIPPED. Charges for shipping and insurance WILL NOT be refunded. Life time guarantees are not possible due to the fact that many items are on consignment. I feel 10 days is ample time for the buyer to make a decision, but I will allow more time if you have a legitimate concern and want a 2nd opinion. Demands for refunds after the agreed inspection period will not be honored. If I agree to a "Life Time Guarantee"... this means I'll be happy to consign the item for a 10% consignment fee if you decide you're no longer satisfied, or if you just want to resell it.

International Packages

Payment from foreign countries can made with Visa, Master Card, Western Union, MoneyGram, Moneybookers, International Money Orders, and direct bank transfers...payable in US DOLLARS. To ensure timely delivery, proper accountability, and to avoid unnecessary damage due to long shipment periods, all international packages will be mailed via USPS Express Mail at 7 to 10 days. This service includes a tracking number and $100 insurance. I will consider shipping via USPS Priority Mail if the buyer wants to reduce their total. This service averages 2 to 3 weeks and does not include a tracking number or insurance. Express packages will not be insured for the full value of the purchased item(s) unless the buyer requests full coverage and is willing to pay the additional insurance fee. Please note that many foreign countries will not insure items shipped from the US while others charge unreasonable customs fees. For these reasons I don't suggest insuring items for more than $100. Due to these restrictions, Third Reich Depot is released from responsibility for loss and/or damaged... or packages seized by customs. Please note... to date we have yet to loose a single package and most are received with in one week!!!